If you are contacting us about an existing Dovenari™ order, please include your order number and the email address used during checkout.

Providing these details helps our customer-support team identify your order and review your request more efficiently.

If your item arrives damaged, incomplete, incorrect, or materially different from the product ordered, please contact us and provide enough information for our team to review the issue.

Dovenari™ offers decorative products including illuminated Christmas figurines, ceramic décor, glass cloche displays, metal tabletop decorations, resin ornaments and seasonal LED night lights.

When reporting a product or delivery issue, please include:

• Your order number.
• A clear description of the issue.
• Clear photographs of the product where relevant.
• Photographs of the exterior packaging if shipping damage occurred.
• A photograph of the shipping label when appropriate.

If you have a question before ordering, you are welcome to contact us about the product information shown on dovenari.com.

Our current collection includes illuminated Christmas trees, woodland animals, snowmen, angels, nutcrackers, holiday vehicles, glass cloche displays and other decorative seasonal pieces.

Please contact our customer-support team before returning any merchandise.

Once your request has been reviewed, our team will provide the return instructions applicable to your order.

Dovenari™ customer service is available daily from 8:00 AM to 10:00 PM.

Some requests involving shipping carriers, payment services, fulfillment partners or return arrangements may require additional review before a complete resolution can be provided.