Eligible Dovenari™ products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact customer support before the 30-calendar-day period expires.

Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@dovenari.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label if the order arrived damaged, incomplete or incorrect.

Customer support will review your request and provide the appropriate instructions where the return is approved.

Except where an item is damaged, defective, incorrect, incomplete or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered and not intentionally damaged.
• Returned with original parts, accessories, inserts and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that allows reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping carton does not automatically make a product ineligible for return, provided the product remains unused, complete and otherwise meets the applicable return conditions.

Dovenari™ products may include decorative resin, ceramic, glass, metal and textile details. Please handle surfaces, painted finishes, lighting components and decorative elements carefully during inspection.

Dovenari™ offers decorative Christmas and winter products including illuminated figurines, ceramic tabletop décor, glass cloche displays, resin characters, metal decorations and other seasonal home accents.

Depending on the product, minor variations may occur in painted finish, texture, tone, decorative placement, surface detail, dimensions or weight.

If you simply prefer a different color, finish, size, style or overall appearance, you may request a return within the applicable return period. Unless there is a confirmed issue attributable to us, this will generally be treated as a preference-based return.

After your return request has been reviewed and approved, Dovenari™ customer support will provide the appropriate return warehouse address and return instructions.

Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost or unavailable for processing.

Certain products may not qualify for preference-based returns because of personalization, product condition or other legitimate considerations. These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Items materially altered, misused or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional Dovenari™ products remain eligible under this policy unless they were clearly identified as Final Sale or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your Dovenari™ order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect or materially different from its product description, please contact us within 7 calendar days after delivery.

Include your order number, a clear description of the issue and photographs or videos showing the product, packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return or other reasonable solution for a confirmed error attributable to us.

Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection or another reason not attributable to Dovenari™, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: Where an item is confirmed to be damaged, defective, incorrect, incomplete or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If a return results from a confirmed error attributable to us, eligible original shipping charges may also be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping method and retain the shipping receipt and tracking number until the return has been completed.

Dovenari™ cannot guarantee receipt of a preference-based return package sent without tracking or to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it arrives at the approved return destination.

After an approved return arrives at the designated return location, the product may be inspected to confirm that applicable return conditions have been satisfied.

Once the return has been received, inspected and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs and nature of the issue, customer support may determine that a refund or replacement can be provided without requiring the product to be returned.

Exchanges depend on current Dovenari™ inventory and product availability.

Because seasonal decorative pieces may contain painted, textured or hand-finished details, minor visual differences may occur between individual items.

If a direct exchange is unavailable, customer support may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains Dovenari™ standard return, refund and cancellation procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.