Payment & Security
This page explains how payment methods, order totals, transaction authorization and checkout security are handled when you purchase Dovenari™ Christmas décor, illuminated figurines and seasonal home accents through dovenari.com.
Payment Methods
The payment methods currently available for your Dovenari™ purchase are displayed during checkout. Available options may vary depending on your location, device, currency, order details and the payment services available when your order is placed.
Please select one of the payment methods presented at checkout and follow the applicable instructions to complete your purchase.
Payment Authorization & Verification
Transactions may be subject to payment authorization, verification or fraud-prevention review before an order is accepted or fulfilled.
Your bank, card issuer or payment provider may request additional verification, decline a transaction or place a temporary authorization hold on your account.
These decisions and any authorization-hold periods are controlled by the applicable financial institution or payment provider.
Checkout Security
Payment information submitted during checkout is handled through the checkout platform and the applicable payment service providers involved in processing the transaction.
Dovenari™ does not ask customers to send complete card or banking credentials by email when requesting help with an order or payment question.
Prices & Final Order Total
Before payment is submitted, checkout displays the applicable product prices, shipping charges, discounts, taxes where applicable and your final order total.
Please review your selected Dovenari™ products, quantities, shipping information, discounts and final total carefully before completing payment.
Financial-Institution Charges
Your bank, card issuer or payment provider may separately impose foreign-exchange, international transaction, currency-conversion or other financial-institution fees.
These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by Dovenari™.
Discount Codes & Promotions
If a valid promotional or discount code is available, enter it before completing checkout and confirm that the expected discount is reflected in your final order total before submitting payment.
Promotions may be subject to expiration dates, eligible products, minimum purchase requirements, exclusions, usage limits, availability or other conditions shown with the applicable offer.
Declined, Pending or Duplicate Charges
If a payment is declined, first check that your billing information has been entered correctly. You may also need to contact your bank, card issuer or payment provider.
A pending amount may represent a temporary authorization rather than a completed charge.
If you believe you were charged more than once for the same Dovenari™ order, contact customer support with your order number and relevant transaction details.
Order Confirmation
After an order is successfully submitted, order confirmation information is normally sent to the email address provided during checkout.
If you do not see an order confirmation, check your spam or junk folder and verify that the email address entered during checkout was correct.
You may also contact Dovenari™ customer support if you need assistance locating an order.
Payment Questions
If you believe a payment was charged incorrectly or you have a question about the checkout process, email service@dovenari.com .
Please include your order number where available and a clear description of the issue.
For your security, do not include complete card or banking credentials in your email.
Need help with a payment?
Contact Dovenari™ customer support with your order number and a clear description of your question. Customer service is available daily from 8:00 AM to 10:00 PM.