Payment & Security

Dovenari™ · Checkout Information

Payment & Security

This page explains how payment methods, order totals, transaction authorization and checkout security are handled when you purchase Dovenari™ Christmas décor, illuminated figurines and seasonal home accents through dovenari.com.

Secure Checkout Payment is handled through the checkout system and applicable payment providers
Order Total Your applicable order total is displayed before payment is submitted
Payment Options Current available payment methods are shown during checkout
Section 01

Payment Methods

The payment methods currently available for your Dovenari™ purchase are displayed during checkout. Available options may vary depending on your location, device, currency, order details and the payment services available when your order is placed.

Please select one of the payment methods presented at checkout and follow the applicable instructions to complete your purchase.

Section 02

Payment Authorization & Verification

Transactions may be subject to payment authorization, verification or fraud-prevention review before an order is accepted or fulfilled.

Your bank, card issuer or payment provider may request additional verification, decline a transaction or place a temporary authorization hold on your account.

These decisions and any authorization-hold periods are controlled by the applicable financial institution or payment provider.

Section 03

Checkout Security

Payment information submitted during checkout is handled through the checkout platform and the applicable payment service providers involved in processing the transaction.

Dovenari™ does not ask customers to send complete card or banking credentials by email when requesting help with an order or payment question.

Security reminder: Dovenari™ will not ask you by email to provide your complete credit card number, debit card number, card security code or online banking password.
Section 04

Prices & Final Order Total

Before payment is submitted, checkout displays the applicable product prices, shipping charges, discounts, taxes where applicable and your final order total.

Please review your selected Dovenari™ products, quantities, shipping information, discounts and final total carefully before completing payment.

Section 05

Financial-Institution Charges

Your bank, card issuer or payment provider may separately impose foreign-exchange, international transaction, currency-conversion or other financial-institution fees.

These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by Dovenari™.

Section 06

Discount Codes & Promotions

If a valid promotional or discount code is available, enter it before completing checkout and confirm that the expected discount is reflected in your final order total before submitting payment.

Promotions may be subject to expiration dates, eligible products, minimum purchase requirements, exclusions, usage limits, availability or other conditions shown with the applicable offer.

Section 07

Declined, Pending or Duplicate Charges

If a payment is declined, first check that your billing information has been entered correctly. You may also need to contact your bank, card issuer or payment provider.

A pending amount may represent a temporary authorization rather than a completed charge.

If you believe you were charged more than once for the same Dovenari™ order, contact customer support with your order number and relevant transaction details.

Protect your payment information. Please do not send complete credit card numbers, card security codes or online banking credentials when contacting customer support.
Section 08

Order Confirmation

After an order is successfully submitted, order confirmation information is normally sent to the email address provided during checkout.

If you do not see an order confirmation, check your spam or junk folder and verify that the email address entered during checkout was correct.

You may also contact Dovenari™ customer support if you need assistance locating an order.

Section 09

Payment Questions

If you believe a payment was charged incorrectly or you have a question about the checkout process, email service@dovenari.com .

Please include your order number where available and a clear description of the issue.

For your security, do not include complete card or banking credentials in your email.

Need help with a payment?

Contact Dovenari™ customer support with your order number and a clear description of your question. Customer service is available daily from 8:00 AM to 10:00 PM.

Email Customer Support
Company Details

Business Information

Dovenari™
Brand Name Dovenari™
Legal Company Name Shenzhen Jiuyao Trading Co., Ltd.
Owner Jin Jie
Business Address Room 607B, Huachuangda Yihui Building, Yijing Beiqu, Zone 47, Fanshen Community, Xin'an Subdistrict, Bao'an District, Shenzhen
Customer Support Email service@dovenari.com
Customer Support Phone +86 178-9645-9363
Customer Service Hours 8:00 AM – 10:00 PM Daily