After payment confirmation and any necessary order verification, Dovenari™ orders are normally prepared within 2–4 business days.

During major holidays, promotional events or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

Total estimated delivery time therefore includes both order processing and carrier transit time.

Delivery ranges are estimates rather than guaranteed arrival dates. Weather, holidays, carrier disruptions, customs procedures, remote locations or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the delivery destination and available shipping service.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

Depending on inventory availability, product location, package requirements and delivery destination, Dovenari™ orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Shenzhen Jiuyao Trading Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Once your Dovenari™ order has been dispatched and tracking information becomes available, available shipment details will normally be sent to the email address provided during checkout.

A shipping carrier may require additional time after a label is created before the first tracking movement appears.

The carrier used may vary depending on product type, fulfillment location, destination and available shipping service.

Please carefully review your name, delivery address, apartment or unit number, postal code and contact information before submitting your order.

If you discover an error after ordering, contact service@dovenari.com as soon as possible.

We will make reasonable efforts to update the delivery information before fulfillment begins, but an address change cannot be guaranteed after processing, packaging or shipment preparation has started.

Reasonable reshipping costs may apply where an incorrect, incomplete or undeliverable address provided by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses and United States territories depends on the product, destination and shipping services available when your order is placed.

If a destination is supported, an applicable shipping option will normally appear during checkout. If no shipping method appears, we may be unable to deliver to that address.

Temporary gaps in tracking information may occur while a parcel moves between shipping facilities, carriers or delivery networks.

If tracking has not updated for an extended period or your shipment appears significantly delayed, contact us with your order number.

Our team will review the available shipping information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate.

If your package appears to have been lost while in transit, please contact Dovenari™ customer support with your order number.

After the available tracking information and shipment circumstances have been reviewed, an appropriate replacement, refund, reshipment or other reasonable solution may be provided where the loss is confirmed.

If tracking shows “Delivered” but you cannot locate the parcel, first check your delivery area, mailbox, household members, building reception, neighbors and any secure delivery locations.

You may also contact the carrier where appropriate.

If the parcel still cannot be located, contact us with your order number so the delivery circumstances can be reviewed.

Please contact us promptly if your Dovenari™ order arrives damaged, incomplete, incorrect or materially different from the product ordered.

Our collection includes illuminated Christmas décor, ceramic pieces, resin figurines, metal decorations, glass cloche displays and other seasonal tabletop items. Packaging and protective materials may vary depending on the product's shape, size, weight and fragility.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and issue.
• A photograph of the exterior packaging.
• A photograph of the shipping label where relevant.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment or return solution.

Dovenari™ primarily serves customers in the United States. Where shipping to another destination is available, applicable shipping methods will be shown during checkout.

International destinations may impose customs duties, import taxes, brokerage fees or similar charges.

Unless checkout clearly states that such costs are included, fees imposed by a government, customs authority, carrier or broker may be the recipient's responsibility.